Time To Say "No" And Time To Say "Yes"
We all know what monster a scope creep can become. We all know that the good project manager should know when and how to say “No” to the attempts of unnecessary scope changes that lead the project to inevitable schedule slippage. But it doesn’t mean that we should say “No” all the time to everybody.
I got involved in a project recently where the official policy of the company was to say “No” to all the customer’s requests. The project management responsibilities were shared between several people but not one of them liked to take responsibility for any decision so it became easier to all of them to say “No” instead of considering the customer’s request.
Tags: change request, customer requirements, scope creep
Filed Under The Role of the Project Manager | 1 Comment
Filed Under The Role of the Project Manager | 1 Comment
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